Due to UK Government Guidelines we will no longer be shipping items from our UK warehouse. This means that all orders will be put on hold until further notice. We have limited stock available through Amazon and this will continue to operate as normal, so please visit our Amazon shops for now. Amazon UK, Amazon Germany, Amazon USA. This stock will be replenished when Amazon starts accepting new FBA shipments. Stay safe everyone.

Call +44 115 874 2427

Open 10:00 - 18:00, Monday to Saturday

FREE UK Shipping / FREE Worldwide Shipping on orders over £70

We accept visa, visa debit and mastcard payments.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.kaico.com hereafter referred to as the website.

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to this website and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • “Google Analytics” is a freemium web analytics service offered by Google that tracks and reports website traffic.

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you regarding such things as
potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We use Google Analytics to help us understand how our customers use the website– you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kaicointernational@gmail.com or by mail using the details provided below:

Kaico International,
Whiston House,
4-ALB Enterprise Park,
170 – 180 Carlton Road,
Nottingham
NG3 2BB
United Kingdom

RETURNS AND REFUND POLICY

Kaico will only accept Products returned that are:

(a) Accompanied by a valid proof of purchase for the Products.

(b) Returned Products to Kaico should contain all items included in the original Product.

All returned products need to be tested and the fault verified before any refund, repair or replacement can be issued.

The Customer is entitled to return an Unwanted item within 48-hours of sale for a full refund. Refund will be subject to testing and if the item is returned in the same condition as sold. In order to prevent abuse, Kaico reserve the right to limit the number of exchanges from a specific customer.

SSL CERTIFICATE INFORMATION 

We use ‘Secure socket layer’ (SSL) technology to encrypt your payment card to ensure your details are safe, both before an order is processed and when it is stored on our database.